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Shipping Warranty & Returns

Delivery Information

We dispatch all UK and non EU orders from our Milton Keynes based warehouse via our UK operation the day after order if the order is received before 3pm Mon-Thurs. Friday & Weekend orders are despatched on Monday.

EU orders are despatched from our Dutch warehouse, with EU VAT and no duty due to EU member states via our Dutch operation ( The boot-bag Group BV )

We ship globally and have accounts with UPS, DHL and Fed-Ex. We regularly ship to the EU, Canada and USA.

In the UK we ship on a next day service with Fed-Ex as standard for all boot-bags and luggage racks. Full tracking details will be sent by email after the order is received and your order can be tracked on the Fed Ex website.

 

Fed-Ex system's allow :

1.Pre delivery notification with the option to amend the delivery using the change it options sent following collection of the parcel.

2.Then an estimated one hour delivery window notification on the morning of the delivery.

3.An Optional 'You're next' when the driver is one delivery away

 

Please note :

We cannot ship to a PO Box

All goods will require a signature.

 

If you cannot receive the parcel we ask you to take control of your delivery using the change it options available in the manage my delivery section of courier's website.

 

UK & Europe non EU Delivery Costs (via DHL or UPS)

 

Great Britain £14.95 - next day service

Switzerland 49.95€ 3-5 days road service from UK - please expect import charges

Norway 54.95€ 3-5 days road service from UK - please expect import charges

 

EU Delivery Costs (via UPS or GLS) shipped from Rotterdam 

We ship anywhere in Europe shipping costs can be seen in the cart when you input your address prior to purchase.

The main countries listed below :-

Austria 14.95€ 3-5 days

Belgium 19.95€  3-5 days

Denmark 19.95€ 3-5 days

France 16.95€ 3-5 days

Germany 19.95€ 3-5 days

Netherlands 14.95€ 3-5 days

Portugal 24.95€ 3-7 days

Spain 26.95€ 3-7 days

Sweden 27.95€ 3-5 days

 

 

USA Delivery Costs (via UPS or DHL) 4-7Days

Revo-Racks £54.95 / $69.95 approx

 

Canada Delivery Costs (via UPS or DHL) 4-5 Days

Revo-Racks £82.95 / C$139.95 approx

 

Australia (via DHL or UPS) 7-10 days

Revo-Racks £129.95 / AUD $249.95 Approx

 

 

New Zealand (via DHL or UPS) 7-10 days

Revo-Racks £129.95 / NZD $259.95 Approx

 

 

Please contact our delivery guru Liza if you have any questions ( liza@boot-bag.com 44 1865 693 063 ) we have shipped to Japan, UAE, South Korea, the Philippines' Dubai and South Africa in the past.

Warranty 

Warranty & Faults Warranty covers faults that develop within the first 12 months of use. Warranties cover manufacturing faults but not damage caused by wear and tear. Please email Liza@boot-bag.com if you experience any issues with your Revo-Rack . (In 6 years of manufacturing and selling the Revo-Rack we have never had an issue)

We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund in full including the standard postage costs. Outside this period we deem the goods to have been accepted.

Returns & Refunds

 

Acceptance Period

We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund in full including the standard postage costs. Outside this period we deem the goods to have been accepted.

During the 14 day period, the buyer must treat the product and its packaging with care. They will only unpack or use the product to the extent necessary for the purpose of evaluating the nature, characteristics and efficacy of the product. The starting point is that the buyer can only handle and inspect the product in the same way that he would be allowed in a store.

Outside this 14 day period we deem the goods to have been accepted by the buyer.

 

Returns

 

Return Postage We only refund postage on goods that are faulty, deemed to be in warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange or refund it within in 14 days of receipt. You as the buyer are responsible for the return postage costs this is inline with the UK consumer contracts regulations 2014 that cover online selling. We will also charge a £6.95 check and re box fee

Once received we will refund in full to your original payment method including the original standard postage costs.

 

If you are going to return an item please contact us first to request a returns number so when received we know who the goods are from. Please call us on 01865 693 063 or email Liza@boot-bag.com to get a returns number and the returns address.

 

Full UK and rest of world terms and conditions here 

 

EU states terms and conditions in English here 

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Contact us :

 

UK & USA
The boot-bag Group
Chandos House,
School Lane,
Buckingham,
Bucks
MK18 1HD UK
 +44 (0) 1865 693 063
EU :
The boot-bag group BV
Blaak 520
3011TA Rotterdam
Netherlands
+31 (0) 103 071 036
info@revo-rack.com
(Please note we don't have a store front at either address)

 

Check out our customer feedback & customer reviews

 

Customer feedback since 2008

 

black bmw e93 3 series cabrio with a luggage rack fitted carrying a black bag


We had an excellent experience with the Revo-Rack. Some pictures attached.
Thanks and regards,
Mark
19.8.24

red pontiac solstice with a luggage rack fitted photographed from the rear


I absolutely love my Revo-Rack and my boot bag. Very satisfied and use them all the time..
Thank you and kind regards.
David
14.6.24

Just back from a 5 week trip to Spain & Portugal. Fitted the Revo-Rack had no problems
Dave
8.5.23

The Revo-Rack worked as advertised. Glad it allows me to keep getting up the mountain to ski. Kurt 10.2.23

grey mazda mx5 nc with a revo-rack luggage rack fitted photographed from the rear

The Revo Rack arrived on time and we rode it across Italy and France for 3 weeks - a total of over 4,500 km. It was super quick to set up and take down - it always held up. Just a super good part.
Alexander
18.6.22

red mazda mx5 with a luggage rack fitted carrying a large silver case

We went on wonderful road trip to Austin, Texas and the surrounding Hill Country, in the beginning I was bit scared/anxious that the rack would come off or damage the trunk, all was good, here a pic
Katy
3.11.20

blue Jaguar f type convertible with a luggage rack fitted carrying a large case

 The Revo-Rack. What a great piece of kit and I am so glad I made the purchase. It was so easy to fit, remove and store when not in use. It completed the 800 mile round trip on Autoroutes at cruising speed (130kph) and country roads without a problem. Despite checking the suction cups at regular intervals it never actually needed topping up. Nick 24.8.20

red mazda mx5 nd with a luggage rack fitted carrying a bag on a mountain pass in the snow

Just to let you know - the revo-rack is just fine. I’ve just completed three weeks to/from Corsica via Italy – 4300 km. Thanks. Best regards. Paul 12.7.19

black morgan aero 8 with a revo-rack luggage rack fitted carrying a silver case

The Revo-Rack is fantastic !!!
Greetings
Dr Bastian
9.10.18

black mercedes slk r171 with a revo-rack luggage rack fitted carrying two snowboard's


We have used the Revo-Rack and its great and easy to use...its the best solution ever to carry extra stuff on a sports car. The attachment by the rack is very strong. Couldn't believe it until I tired it myself. Photo attached with the trip.
Pat
10.8.17

 

 

 

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The serious stuff

Terms & conditions

Returns & refunds

Shipping policy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

we ship luggage racks boot rack to usa and canada

 

 

 

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